Frequently Asked Questions
What payment methods do you accept?
Cash on Delivery is available for every order. Online payment via a licensed payment gateway is coming soon.
How long does delivery take?
Delivery within 1-2 days across Qatar. Timing may vary by area and product availability.
Can I return or exchange my order?
Given the nature of our products (gifts, customized or perishable items), returns or exchanges are only accepted for a manufacturing defect or an order error, reported within 48 hours of delivery.
Can I personalize a product with a name or message?
Yes, some products support personalization (a name or note) - you'll see this option on the product page when it's available.
How do I track my order?
You can track your order status from your Account page after signing in, and you'll get a notification whenever the status changes.
Do you have discount codes?
Yes, if you have a promo code you can enter it at checkout.